As soon as you complete your sign up process, you will receive a welcome email with all the contact information for your assigned assistant. In this email you will also receive the contact information of your assistant’s supervisor. Save them both as contacts and feel free to communicate with your assistant and the supervisor anytime, we’re here to help!
All of our assistants are skilled in administrative tasks or specialized areas (design, programming, among others); however, in the early stages of your relationship with us, they might need some training on your company’s processes and a how you like things done crash course. Consider the time spent on training your assistant an investment that will quickly pay off.!
Good communication between you and your virtual assistant is essential to success when working remotely. Your assistant will need clear instructions on tasks but it is also important to share your goals and expectations so your assistant knows he or she is on the right path.
Additionally, you should define your preferred methods to communicate. We don’t want to interrupt your meetings and your family time; therefore, knowing the frequency and technology you prefer to use, will help us stay in touch with you in a way that adjusts to your lifestyle.
By default, we send you an End of Day report every day with a simple accomplished vs. pending tasks layout. The frequency, format, and content of this report can be adjusted to your standards; we can include time and other key indicators. Make sure you let your assistant know if you want to make any changes to the EOD, the goal is to keep you informed through a brief and useful report.
Holidays and Vacations
Uassist.ME is closed on the following USA Holidays:
- Martin Luther King Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and Friday after Thanksgiving
- Christmas Eve and Christmas Day
- New Year’s Eve and New Year’s Day
Additionally, in compliance with local labor laws, the assistants have 11 business days for their annual vacations and they can also request personal days off upon to approval. For both vacations and personal days, you will be notified in advance and you will have the option to have a backup assistant.
Bonuses Once you subscribe to any of our plans you don’t need to worry about paying benefits, vacations, holidays or sick leaves. However, if you would like to send an additional bonus to your assistant, you only need to let us know and we can help you arrange it or give you some great gift ideas!
Giving feedback to your virtual assistant is critical to improve their performance and we strongly encourage you to take a few minutes to let him or her know how they are doing. The sooner we hear from you, the sooner we can meet your expectations.
As a company, we like to hear from you too and greatly value when you take the time to share your thoughts with us. You can email, chat or call us from Monday to Friday from 9:00 a.m. to 6:00 p.m. EST.