Tell me more about my new assistant
Every bilingual English/Spanish business and personal virtual assistant is highly skilled in administrative support. Though they are not physically present at your location, they can be reached from 9:00 a.m. to 6:00 p.m. by using the internet, your phone, or any other etc. to support your needs, tasks, and projects.
Our virtual assistants aim to build a solid long-term relationship by getting to know you, your business, your clients, and/or your personal life. They can become your right hand and will act as your own employee when they interact with others.
Like with any new employee, the more you can share about your business, your customers, your preferences, and your way of life, the better they will be able to support your projects in a smooth and efficient way.
Your hand-picked virtual assistant/project manager works in well equipped office space, with state of the art office equipment and receives vacation pay and benefits. Our operating offices are located in U.S. Mountain Time, thus it’s easy to adapt to any Continental US or Canadian time zone.
Where are you located?
All of our assistants are located in Central America. Most have either lived or studied in the U.S.
How do you secure my information?
Your new assistant works in an office with many security advantages:
- Each assistant is carefully screened and must pass a background check.
- Our non-disclosure agreement assures you we will not share any information with anyone outside of our company.
- No one outside of our office has access to your information (files, documents, emails, contacts, etc.). We use state of the art security software to prevent spyware or computer viruses. Our office does not store any important information on our computers. Instead confidential information is stored in our secured network.
- Any printed materials are shredded before being sent for recycling.
- For extra security, we also suggest sharing passwords with our assistants through programs like LastPass.
Do you have a guarantee?
Yes, we do! If you are not satisfied with the service, you can cancel anytime and we have a one week money-back guarantee
Is there a contract?
There is no contract. You are billed month-to-month and there is no cancellation fee or penalty.
Are there any additional costs to hiring your virtual assistants?
No. Your monthly fee covers scanning, emailing, data input, etc., and unlimited calls throughout the US and Canada with the part-time and full-time packages. If you have additional questions, call us directly to (305) 507-8406 or email us to email@example.com.
Are the VA’s in an office environment?
Yes, your dedicated assistant has a completely equipped work station.
I might upgrade to full time in the following months, will my assistant be available?
We will do our best to arrange your assistant’s workload to make sure they are available for you. However, check with us as it is a case-by-case basis.
What happens if I go over on my hours?
You will be notified by our Customer Success Manager and you’ll have the option to pause service until hours restart, or upgrade your plan.
How do I know what to delegate?
Your assistant should give you ideas. You can also contact our customer relations manager to discuss what else we can help you with.
How do you track time?
We prefer not to track hours, but progress. We send you daily reports with all of the activities your assistant has worked on and what tasks are pending. Additionally if you want we can send you a weekly report on all the time dedicated to your tasks (hourly plans).
What is their education level?
Your dedicated virtual assistant will have studied at university in different backgrounds like marketing, finance, business, public relations, programming, design, and many others.
Do they have any references
Feel free to browse our testimonials here (link), or contact us at us directly to (305) 507-8406 or email us to firstname.lastname@example.org to receive more references.
Can I see their resume?
We will send you a couple mini bios for your review. Additionally you can interview the assistant before you begin if you’d like.
What type of programs can the assistant use?
All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMSs, etc. To discuss further, call us directly to (305) 507-8406 or email us to email@example.com.
I signed up for a 20-hour package, do my hours expire?
Yes, your hours expire and do not roll over to the next billing period. They must be used during the 30-days that your contract includes. We suggest using them at a rate of 1 hour/day to ensure full use of your purchased time.
Can we make phone calls to the US?
Yes, all calls are included.
How do I communicate with my assistant?
Your dedicated virtual assistant can conform to your most convenient method, ex. via phone, email, Skype, WhatsApp and many other forms of communication.
How are your assistants communication skills?
Our virtual assistants are part of a very diverse team. When you sign up you will be asked the skills you require your assistants to have. This way we can find a great match for you. They also have neutral English accents and backgrounds in various areas like sales, marketing, social media, and many others.
Is it always the same assistant?
Yes, each client is assigned one fully bilingual English/Spanish virtual assistant, hand-picked from a pool of reliable, trustworthy, and experienced professionals.
If your virtual assistant is on vacation or sick, his/her supervisor will be there to assist you.